Make every customer feel like your only customer. When they call or text, answer with the insight only a real person can provide. Strengthen your relationships by using the unique system Freshphone creates for you.
Our consultants have dedicated years to mastering communication structures. We combine communication consulting with end-to-end implementation to level up your customer conversations and improve your business.
Make a great impression on every interaction. We create your personalized communication plan so that you can delight your customers. Start every conversation by being prepared.
Their service and attention to detail is outstanding. Their team is great to work with and very responsive.
Freshphone took care of everything and is easily available. It was so easy to transition and it's been really easy to maintain.
Denise DeVries
Kelsey Hurlburt
DISCOVER YOUR VOICE
Transform your conversations. Our consultative process unlocks the power of our communication platform. We are your partner every step of the way. Take the first step and discover the power of your voice. Our cloud-based phone and texting platforms provide the flexibility and reliability your business needs to succeed.
5 out of 5 stars from all customer reviews
★ ★ ★ ★ ★ 5/5
We specialize in companies that serve others
Build Relationships
Unlock Your Potential
Communicate Smarter
Why Choose Us?
With Us
Affordable
Innovative
Customer Focused
Without Us
Costly
Old School
Task Focused
What Is Your Communication Strategy?
Freshphone takes a consultative approach to phone service. Communication is more than a technical problem to solve, so you need more than a technical partner to excel. We combine our approach with end-to-end implementation, so you can focus on advancing your goals and leave the details to us.
What is Miscommunication Costing You?
Poor communication costs companies millions of dollars every year. What is it costing you? To exceed your clients’ expectations you need to strategically align your communication platform with your business objectives. We help businesses easily connect with customers through a personalized communication plan.
Proven Plan
Reliable Service
Upgrading Is Easy With A Partner
Never yell “Representative!” again. At Freshphone, we walk with you through every step. You start with one of our consultants who helps architect your system to improve your business. Once the plan is in place, our team implements your solution end-to-end. As you use the system and continue to grow, you enjoy our one-of-a-kind support by having a personal representative that takes care of your needs and helps you adjust to your changing business.
Personal Service
First Month Free
Years since start 9
99.99% server uptime
99%
Million calls connected +20
Customer at a time 1
Affordable Strategic Communication
Other providers make it difficult to understand your total cost. Let us help you get an apples-to-apples comparison of your total cost of ownership. Submit your bill or quote to get a free cost comparison.
What people are saying about us
Hear what our incredible customers have to say!
Peter Quakkelaar Quakkelaar Insurance Agency Easy to do business with and if I ever need to contact them they are accessible and attentive which is very much appreciated.
Michael Terranova Simon Insurance We recently switched our phone system to Freshphone. The implementation and transition have been smooth and have been happy with the customer service.
Deb Grysen Hudsonville Vision Care Have been using Freshphone for several years. Great service and very responsive to questions!
Matt Hubbard Best Bark & Stone Great phone system and is great to work with!!
John VanDyke Vision Financial, P.C. As my business grew with new locations and people, Freshphone helped us centralize our communication while saving us money.
Lisa Hudsonville Physical Therapy The team at Freshphone have been great to work with. They are experts in what they do and are quick to help us when needed. The transition to Freshphone was smooth and cost-effective for us at Hudsonville Physical Therapy. Thanks guys!
Mike Ritzema President of Superior Trucking Payroll Service Freshphone is easy to use, and the phones come ready to go. I love being able to talk to someone I know and trust for help!
Patrick Barner Optimize Marketing Great company, great product, great people! Extremely knowledgeable and customer friendly. They will make your transition seamless and their system is better than any we have used in the past!
Denise DeVries Zinger Sheet Metal Our company has been using Freshphone for 2 1/2 years. Their service and attention to detail is outstanding. Their team is great to work with and very responsive when issues arise. We have been very happy with the switch to Freshphone.
Jason Grubbs United Insurance Service, Inc. Freshphone is the ultimate convenience for us. They provided an easy setup and are readily available to help. We can now easily transfer calls between our two locations.
Greg Yoder Keys for Kids Ministries Freshphone is awesome. They not only have saved Keys for Kids Ministries hundreds of dollars in phone service expenses, their customer service is second to none. Support is as easy as an email away and response time is fast. Custom holiday message reminders are also great perks to a great service. Non-profits also receive great benefits. If you don’t love Freshphone you’ve got to be crazy.
Randy Thompson Gateway Mission I have been with Freshphone for about 9 years. They introduced our company to VOIP and we have never turned back. They helped us replace all our analog phones and have been a giant resource for us. We work with them as if they were an extension of our company.
Marc Huisman Marc Huisman Agency We transitioned to Freshphone about a year ago and we couldn't be happier with their offerings. The service is great and there is always someone that can meet our needs. If you get the chance to work with this company, you won't be disappointed.
Bethany Barber Crossroads Bible Freshphone is the phone provider for the church where I work. They are attentive, professional, and helpful; they treat their customers with individualized care. Their customer support is easily accessible, and their online portal is very user-friendly.
Kelsey Hurlburt Bellbrook-Sugarcreek Community Support Center "Freshphone has been perfect for us because they took care of everything and are easily available if we have any issues or questions. It was so easy to transition and it's been really easy to maintain. This has allowed us to focus on our expertise and allow them to focus on theirs!! We are so happy we switched!!"
Any Questions?
We are here to walk with you. Get in touch!
Can we keep our current number(s)?
Yes! We will port any numbers you own. You can choose to add even more numbers to unlock more potential. Additional local numbers are only $2 per month.
Do we have unlimited calling?
Yes! You have unlimited calling–both local and long-distance. Calling is governed by our acceptable use policy, which provides unlimited calling in normal use cases.
Can we add business texting to our numbers?
Yes! Using our free app, you can send and receive texts from any of your local phone numbers. This is a great option to add convenience for your customers for only $20 per phone number per month.
Can we send and receive faxes?
Yes! We support sending and receiving faxes through email (eFax) or your physical fax machine (with paper). Choose whichever option is most effective for your business. Each fax line can be added for the cost of an extension.
How many people can be on the phone at one time?
Unlimited! All of your team can make and answer calls at the same time. Your customers will never hear a busy line or be sent to a voicemail because too many people were on the phone. When people call, they want to talk to a real person. We help your business answer that call.
Can we use Toll Free numbers or Vanity numbers?
Yes! These are great for marketing purposes or companies with a national presence. They make your business look more professional and build trust. Toll-Free numbers are affordable at $5 each and $0.025 per minute.
Can Freshphone centralize communication for multiple locations?
Yes! Your team can stay connected no matter where you are. If you have multiple locations and haven’t had a communication review, we can guarantee you are paying too much and missing key opportunities.